All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Assist Operational
90 days ago
100.0 % uptime
Today
Assist Operational
90 days ago
100.0 % uptime
Today
Discover Operational
90 days ago
100.0 % uptime
Today
Discover Operational
90 days ago
100.0 % uptime
Today
Solve Operational
90 days ago
99.96 % uptime
Today
Solve Widget Operational
90 days ago
99.95 % uptime
Today
Solve Email Operational
90 days ago
99.95 % uptime
Today
Solve Voice Operational
90 days ago
100.0 % uptime
Today
Solve for Slack Operational
90 days ago
99.95 % uptime
Today
Triage Operational
90 days ago
100.0 % uptime
Today
Triage Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 19:49 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 9, 19:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 PDT
Scheduled - We’ll be migrating some of the data tables to a different infrastructure that is more scalable and reliable. There will be no impact to your production traffic.

During this period, you will be unable to create or modify existing Intents, AI Instructions, Content Snippets, Triage models and Assist notes. We apologize for any inconvenience this may cause and appreciate your understanding and patience while we work hard to improve our services for you.

Thank you.
Jun 30, 17:26 PDT
Elevated errors loading Solve Widget
Resolved - This incident has been fully resolved. The Solve Widget is now loading normally for all customers, and our monitoring confirms that performance and traffic have returned to stable levels following the rollback.
Jul 9, 10:53 PDT
Monitoring - The suspected changes have been successfully rolled back. We are currently seeing traffic recovering and the Solve Widget is beginning to load successfully for affected customers.
Jul 9, 10:40 PDT
Identified - We are currently investigating an issue where the Solve Widget is failing to load for some customers. Our engineering team has identified a potential cause and is in the process of rolling back suspected changes to restore service.
Jul 9, 10:31 PDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

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