OpenAI service is back up, we will continue monitoring the status
Posted Nov 08, 2023 - 07:15 PST
Investigating
An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services.
Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected.
Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.
Posted Nov 08, 2023 - 05:42 PST
This incident affected: Solve (Solve Widget), Assist (Assist), and Triage (Triage).