AWS Outage Impacting Helpdesk Integrations

Incident Report for Forethought AI

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 16:29 PDT

Monitoring

We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.
Posted Oct 20, 2025 - 12:26 PDT
This incident affected: Solve (Solve Widget, Solve Email, Solve for Slack).
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